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Trained and Ready To Serve: Cat Prepared to Service New 2007 Engines
One of the key mottos for the Boy Scouts is "Be Prepared," and that's exactly the path being followed by Caterpillar with the introduction of its 2007 engines with ACERT™ Technology.
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1.59 Million Caterpillar Engines on the Road Today
With more than 1.59 million* Cat® engines on the road today, and more than 1.17 million on-highway engines shipped in the last 12 years, 2006 was a record-breaking year for Caterpillar Global On-Highway engine sales.
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C9 Certified By EPA
The final engine in the 2007 Caterpillar product line, the C9, receives certification from the EPA.
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Trained and Ready To Serve: Caterpillar
Prepared to Service New 2007 Engines
The shelves are stocked with parts, and the technicians
are ready to roll. Cat® 2007 engines with
ACERT™ Technology now are available for
purchase and the Cat® service and support
team-including both Cat dealers and OEM truck dealers-are
prepared to provide the efficient service and support that's
been a Caterpillar hallmark for many years.
"Over the past year, 56 fleets have rolled up nearly
12 million miles on more than one hundred Cat 2007 preproduction
engines," said George Taylor, director and general
manager, Global On-Highway at Caterpillar. "Cat
has the largest and best trained dealer network, and more
parts and service representatives in the field than any
other manufacturer. Just as we always have, we're taking
care of our customers' engines in 2007," Taylor said.
In order to provide seamless service to truck owners, more
than 600 technicians at both Cat dealers and OEM truck dealers
have received extensive technical training with 2007 Cat
engines with ACERT™ Technology. This training
included hands-on instruction on the various systems and
technology employed by the 2007 engines: the diesel particulate
filter (DPF), the Cat Regeneration System (CRS), and Caterpillar's
Clean Gas Induction (CGI). Online training programs also
have been provided, along with a dealer training kit including
a training manual, a DVD and various supporting material
to train branch locations and OEM truck dealers.
"The online training program has reached more than
20,000 technicians who work at both Caterpillar and OEM
truck dealers," said Steve Ashburn, product support
consultant, Caterpillar Global On-Highway. "And for
three months last fall, we brought in Caterpillar training
instructors from every dealership in North America for in-depth
training on the new 2007 engines. These people are responsible
for passing this knowledge to technicians at dealerships
across North America."
The parts distribution process also will be seamless, with
parts already stocked and available when needed, according
to Taylor. Cat engine parts currently are available through
any Caterpillar authorized dealer, and Cat Electronic Technician
software has been updated to accurately diagnose the 2007
engines. A new version of Design Pro 2.0, Caterpillar's
specification software, includes the 2007 engines, in addition
to other improvements that make it easier than ever to specify
the right Cat engine for the most efficient balance between
fuel economy and performance.
Service coverage also has been enhanced for purchasers
of 2007 Caterpillar engines in the first six months of 2007,
with the Cat "Pure Confidence" program that includes
free Extended Service Coverage and an "On-Time Promise"
providing reimbursement for a rental if any 2007 engine
is down for warrantable repair for more than 24 hours. Additionally,
the Caterpillar Truck Engine Hotline (800-447-4986) is available
to handle all service inquiries, including those for 2007
engines.
"Caterpillar shelves are stocked with parts, and our
technicians are fully trained for the 2007 engines,"
Taylor said. "Our dealer network-both Cat and truck
dealers-is completely prepared to service and maintain these
engines."
Many Cat customers have commented that they are confident
Caterpillar is prepared for 2007-including Mark Otto, vice
president of Otto Trucking, a 360-truck aggregate hauler
in Mesa, Ariz., who has been testing ten 2007 engines with
ACERT Technology.
"At the end of our test, those Cat engines are actually
getting two- to three-tenths of a mile per gallon better
than the rest of my fleet," Otto said. "The drivers
liked those engines, they liked the performance. It seemed
like they had more response with them."
"Based on my experience with the '07 test engines,
I'm probably even more willing to continue buying Caterpillar
engines-I'm hoping to get better mileage with my fleet and
better overall performance," he said.
John Drake, fleet manager for Duplainville Transport, a
140-truck fleet from Sussex, Wisconsin, that hauls primarily
paper and paper products, agreed.
"We currently run four Caterpillar 2007 preproduction
engines in trucks that we put into service in September
2005," Drake said. "We haul a lot of weekly magazines
that are time-dated material, so we can't afford to have
downtime. Caterpillar says it all-they're very dependable
and reliable, and the '07 engine will perform at a very
close level to the '04 engine."
"We feel, with the ACERT Technology and the '07 technology,
Caterpillar is headed in the right direction for the next
round of emissions standards in 2010. I personally like
the technology-we as a company like the technology-and we
feel like Cat is in the front of the technology edge for
2010," he added.
Caterpillar®
C9 with ACERT™ Technology for 2007 Certified
by EPA
On March 13, 2007, Caterpillar Inc. received 2007 on-highway
certification from the U.S. Environmental Protection Agency
(EPA) for the C9 engine equipped with ACERT™
Technology. This technology positions Caterpillar to meet
future EPA emissions regulations and provides a long-term
emissions solution for the global on-highway engine market.
The last engine to be submitted to the EPA for certification,
the C9 is the final engine in Caterpillar's on-highway line
to be certified and follows the previous certifications
of the C7, C13 and C15 in November 2006.
"These certifications demonstrate that engines with
ACERT Technology for 2007 are ready to serve our customers
in the North American trucking industry," said George
Taylor, director and general manager, Global On-Highway
at Caterpillar. "ACERT Technology has set
a new industry standard for clean diesel technology, meeting
the clean air goals we all support while maintaining the
reliability, durability and minimal owning and operating
costs that Caterpillar engines traditionally have provided."
The new C9 provides heavy duty power in a lightweight package.
A popular choice with vehicle owners who operate heavy duty
vocational trucks, it comes from a proven line of Cat®
engines that have excelled in vocational applications. The
C9 also is used in the urban bus market. It will be in production
during the second quarter of 2007.
The 9.3-liter, 1,650-lb. C9 features expanded horsepower
ratings (285-425 hp), increased torque ratios (890-1,350
lb.-ft. of torque @ 1,400 rpm) and a new compression brake.
A new Cat Common Rail Fuel System also optimizes on-highway
performance with injection flexibility to meet 2007 emissions
standards as it increases fuel economy by up to four percent.
ACERT Technology relies on four basic systems to lower
emissions: air management, precision combustion, advanced
electronics and effective aftertreatment. These four systems
work to decrease particulate matter, oxides of nitrogen
and hydrocarbon emissions while preserving the engine's
reliability and durability, which keeps owning and operating
costs low.
1.59 Million Caterpillar Engines on the
Road Today
With more than 1.59 million* Cat® engines
on the road today, and more than 1.17 million on-highway
engines shipped in the last 12 years, 2006 was a record-breaking
year for Caterpillar Global On-Highway engine sales.
This success is a direct result of Caterpillar's commitment
to developing cutting-edge technology solutions-specifically,
the introduction of the company's state-of-the-art ACERT™
Technology for emissions reduction. More than 53,000 individual
customers using nearly 500,000 vehicles equipped with Cat
engines with ACERT Technology are a profound reflection
of the effectiveness of Caterpillar technology solutions.
"Developing and enhancing ACERT Technology is an ongoing
process and has involved a huge investment in research,"
said George Taylor, director and general manager, Global
On-Highway at Caterpillar. "This technology
was originally designed to meet stringent emissions standards
without sacrificing performance or fuel economy. The enhancements
made to meet the 2007 regulations provide customers even
greater engine value now and in the future."
The ACERT™ Technology employed by the new
Caterpillar® engine line for 2007 remains
a systems solution, refined to meet the more stringent 2007
Environmental Protection Agency (EPA) emissions regulations.
Two major enhancements-a refined combustion process called
Clean Gas Induction (CGI) and a self-regenerating Diesel
Particulate Filter (DPF)-ensure that Cat engines meet the
2007 emissions regulations without sacrificing the reliability,
durability and fuel economy advantage Caterpillar engines
always have delivered.
In 2006, the Caterpillar C-12 received the J.D. Power and
Associates award for ranking "Highest in Customer Satisfaction
with Vocational Heavy Duty Diesel Truck Engines" in
an annual study of vehicle owners who operate in typically
rugged vocations, such as dump trucks or garbage trucks.
The 2007 engines feature an enhanced version of ACERT Technology
that allows these engines to comply with the 2007 EPA regulations
without sacrificing reliability, durability or fuel economy.
A Caterpillar engine has ranked highest in the vocational
segment all six times the award has been given, demonstrating
Cat's superiority.
In terms of sales, Caterpillar engines continue to lead
the industry, with 27 percent of heavy duty and mid-range
units combined and 29 percent of heavy duty units shipped
in 2006, as reported by Wards Communications. Caterpillar
also leads the specialty market-in fact, last year Cat was
the No. 1 diesel engine for Class A motor homes, based on
RVIA industry data, with more than 50.5 percent of these
vehicles powered by a Cat engine. And, Caterpillar is the
engine leader in the transit bus business, with more and
more major transit authority companies each year switching
to Cat power.
"We believe our sales leadership can be directly attributed
to the technology that allows Cat engines to comply with
tightening emissions standards while still delivering the
efficiency and overall value vehicle owners need,"
Taylor said.
*Per R.L. Polk & Co. VIO data, December 31, 2006
Caterpillar C-12 received the highest numerical score in
the proprietary J.D. Power and Associates 2000-2003, 2005-2006
Heavy Duty Truck Engine/Transmission Customer Satisfaction
Study.SM 2006 study based on 2,529 total telephone interviews
measuring opinions of principal maintainers (owner/operators
and fleet managers) of Class 8 heavy duty trucks. Proprietary
study results are based on experiences and perceptions of
principal maintainers surveyed in April-June 2006. Your
experiences may vary. Visit
www.jdpower.com.
Issue
51 4/02/07
To learn more about Caterpillar On-Highway Engines, please
visit:
http://www.cattruckengines.com/. |
