Caterpillar®
Truck Engine Earns
J. D. Power and Associates Award for Sixth Time
For an unprecedented sixth time, a heavy-duty truck
engine from Caterpillar Inc. has received a prestigious award for
customer satisfaction in the 2006 Heavy Duty Truck Engine and Transmission
Customer Satisfaction Survey.
International marketing information firm J.D. Power and Associates
awarded Caterpillar's C-12 clean power engine its highest levels
of customer satisfaction, saying that Caterpillar in particular
has done an excellent job in meeting the challenge of the new emission
standards by creating its own innovative emission technology and
that their success is clearly evident in how satisfied customers
are with their engines.
Caterpillar's C-12 engine won the award in the "Vocational" category, which includes trucks used in demanding applications such
as construction, refuse hauling and utility services. This year's
study was based on interviews with 2,529 customers who own two-year-old
Class 8 trucks (weighing 33,000 pounds or more). It measures customer
satisfaction in four areas of engine performance: engine quality,
engine performance, engine cost of ownership and engine warranty.
"The credibility of the J.D. Power and Associates Award is
that it is customer-driven, reflecting the feedback and voices of
the end-users who rely on Caterpillar's engines," said Jim
Parker, Caterpillar vice president with responsibility for the company's
Power Systems Marketing Division. "Team Caterpillar's ongoing
focus is on delivering enhanced customer value while at the same
time meeting the more stringent EPA emissions standards. We are
pleased that customers are experiencing the value of this tireless
work."
The C-12 utilizes the building blocks of Caterpillar ACERT Technology,
which is a long-term solution that reduces emissions at the point
of combustion without sacrificing engine performance and reliability.
A systems approach to emissions reduction, it relies on advanced
technologies in four key areas: improved air management, precision
combustion technology, advanced engine electronics and a simple
after-treatment process.
"This is an exciting time for Caterpillar as we continue to
see strong customer acceptance for our engines powered by ACERT
Technology," said Parker. "ACERT Technology remains the
solution for future engines. We currently have 100 engines meeting
the even tougher 2007 emission regulations in customer hands today.
Caterpillar's extensive and industry leading testing will achieve
more than 12 million miles on these evaluation units by mid-October."
The Caterpillar C-15 follows the C-12 in the rankings with strong
scores across all customer satisfaction factors. The study examined
engines in 2004 model year trucks, the second model year impacted
by EPA emissions standards enacted in 2002. Caterpillar has submitted
certification documents for all 2007-compliant engines and is fully
prepared to begin production. Caterpillar is the leading manufacturer
and supplier of truck and bus engines in the combined medium- and
heavy-duty categories in North America, holding the leading position
in engine shipments to vehicle manufacturers since 1999.
Issue
46 10/17/06
To learn more about Caterpillar On-Highway Engines, please visit:
http://www.cattruckengines.com/.