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Caterpillar
Expands to Serve Growing Market |
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Last year,
Caterpillar achieved a significant milestone: in the years 1995
- 2004, Caterpillar shipped more than 1 million on-highway engines.
And the company has shipped over 185,000 on-highway engines equipped
with the company's breakthrough ACERT Technology. With an active
population of more than 1.2 million Cat engines on the road today,
Caterpillar is expanding to serve this growing customer base and
to provide streamlined support to the Caterpillar "Genuine
Network" of 2,500 authorized service outlets.
"There are more
on-highway vehicles running Cat power than ever before--this is
a direct result of Caterpillar investing in our breakthrough ACERT
Technology which users tell us delivers significantly improved customer
value in terms of fuel economy, lower maintenance costs, higher
reliability and longer life-to-overhaul," said Jim McReynolds,
general manager, Caterpillar Power Systems North America. "At
a time when some of our competitors have reduced the number of field
representatives they provide to serve customers, we are putting
even more emphasis on getting closer to our customers and are placing
additional resources where the engines are operated. As the industry
leader, customers look to us to set the standard for excellence
in sales and service, and that's our aim."
All North American on-highway
and commercial product support functions, as well as on-highway
engine sales, are being consolidated into an expanded Power Systems
North America Department. Jim McReynolds will lead the expanded
on-highway department as well as the international on-highway group
headed up by Michael Leyden, international manager, Global On-Highway
Engine Department, Caterpillar On-Highway Engines.
The original six geographic
regions have been expanded to 11 new district teams as part of Power
Systems North America, which will cover truck engine fleet sales
and all Caterpillar commercial engine product support. This customer/dealer
support organization will be comprised of on-highway marketing and
OEM sales, consolidated commercial and on-highway product support
marketing, engine warranty administration, merchandising program
administration and the truck engine call center. Regional managers
include Larry Dicks (Central region), Karl Vandermyde (Eastern region)
and Tom Eberlin (Western region). These managers will lead district
team offices located in Hartford, Conn; Dallas, Texas; Los Angeles,
Calif; Charlotte, N.C.; Peoria, Ill; Seattle, Wash; Jacksonville,
Fla; Columbus, Ohio; Nashville, Tenn; Denver, Colo; and Toronto,
Ontario, Canada, as well as a team assigned to the North American
lease/rental market.
"This newly expanded
department is committed to a single goal--world-class sales and
product support for all North American customers," McReynolds
said.
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